This is the privacy notice of Phillippa Chinery Counselling. In this document, "we", "our", or "us" refer to Phillippa Chinery Counselling. Your confidentiality and privacy are extremely important to us and we take the protection of such most seriously.
We regret that if there are any points below with which you are not happy, your only recourse is to leave our website immediately.
The Personal Information We Record
Your personal information may be collected by us via the website (www.pccounselling.com), over the telephone, email, other forms of writing, text, and in-person during our meetings. When you contact us, you will most likely provide us with personal details such as your name, email address, phone number. Before your initial session, we will ask you to read and sign a counselling contract electronically. We will also complete forms to collect personal information including name, address, date of birth, telephone numbers, email address and information relevant to your referral. Furthermore, we may ask for information on goals for therapy; previous therapy; current medication; a network of support; financial and employment circumstances; health and physical issues; mental health history; alcohol and drug use; appetite and sleep; family structure and any information we deem beneficial to your therapy. Aside from the generic details, this information helps to establish your perception of the situation, how it is affecting you, and to discuss what you would like to achieve from therapy.
In addition, when you visit www.pccounselling.com, we may collect the following information about your visit: I.P. address, location, search engine, date, time, web pages visited, operating system, and device.
Storing and Processing Personal Information
The GDPR defines a "data controller" as the person who "determines the process and means of processing personal data". The data controller for Phillippa Chinery Counselling is Phillippa Chinery. We store your personal information both electronically and physically. Personal information is stored electronically on devices that are password and/or fingerprint I.D. protected, and in files that are further password protected and only accessible by us. Names and contact details are stored separately to other personal information (anonymised format). Information is stored physically using paper records held securely in locked storage in an anonymised format. These records are also only accessible by us. Your telephone number may be stored on a mobile phone and deleted one month from your last session. Your phone number will not be linked to your name (anonymised format).
All text messages are deleted within one month of sending if you are not a client, and within one month of the termination of your therapy if you are a client. All personal information and session notes are retained for the legal requirement of 7 years following the termination of your treatment, after which time they will be shredded and/or destroyed. However, we may need to store your information longer than this on rare occasions e.g. in a claim situation or to comply with my insurance terms and conditions.
All sessions will be conducted in confidence. Some brief session notes may be documented which include the date and session number. During consultations with professional supervisors, client’s names are anonymised. Confidentiality, in accordance with the GDPR (2018), will be maintained and applied to all records with the exception of the following:
When you have given your permission to share information, for example, statistical data or you write a review.
In cases where we consider there is a real possibility of serious harm to yourself or others.
In cases in which information is of such gravity that confidentiality cannot be maintained e.g. safeguarding an adult (adult protection), safeguarding a child (child protection), offences involving children under the age of 18,
In cases where we have a duty to share information regarding but not limited to, being compelled to give evidence by a court of law.
If we are required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
In cases of terrorism, fraud or money laundering.
Zoom services have updated their privacy measures to ensure they are fully compliant with GDPR regulations 2018.
To track how you use our website
To record whether you have seen specific messages we display on our website
Accessing my personal information
You have the right to find out what information we store about you. You can email to ask for a copy of this information. We may charge a fee for providing this information based on the administrative costs involved.